Privacy Policy

1. Introduction

Celtic Treasures ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mancinagross.com or make purchases from our store.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide to us, including:

• Name and contact information (email, phone, address)
• Payment information (processed securely by third-party providers)
• Order history and preferences
• Communication preferences
• Information provided in customer service interactions

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies for website functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Marketing cookies for targeted advertising (with consent)

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling orders
• Providing customer service and support
• Sending order confirmations and shipping updates
• Improving our website and services
• Personalizing your shopping experience
• Sending marketing communications (with consent)
• Complying with legal obligations
• Preventing fraud and security threats

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary for order fulfillment
• Legitimate Interest: Improving services and preventing fraud
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Tax records and legal compliance

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

5.1 Service Providers

• Payment processors for secure transactions
• Shipping companies for order delivery
• Email service providers for communications
• Website analytics and hosting providers

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure user safety and prevent fraud
• Investigate potential violations of our terms

6. Data Retention

We retain personal information for different periods based on:

• Order Information: 7 years for tax and legal requirements
• Account Information: Until account deletion is requested
• Marketing Data: Until consent is withdrawn
• Technical Data: Up to 2 years for analytics purposes

We securely delete or anonymize data when no longer needed.

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restriction: Limit processing of your data
• Portability: Transfer data to another service
• Objection: Object to processing for marketing
• Withdraw Consent: Remove consent for processing

To exercise these rights, contact us at support@mancinagross.com

8. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security audits and updates
• Employee training on data protection
• Payment card industry (PCI) compliance

While we strive to protect your information, no method of transmission over the internet is 100% secure.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.

12. Cookie Management

You can manage cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Accept only essential cookies
• Delete existing cookies
• Set preferences for future cookies

Our cookie consent tool allows you to manage preferences for different cookie types.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "last modified" date. Significant changes will be communicated via email or website notification.

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact the Irish Data Protection Commission at www.dataprotection.ie

15. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with data protection laws. In Ireland, the supervisory authority is: